
FAQ
Find your answers here
Do you accept custom or personalized orders?
Yes! I love bringing your creative ideas to life. Please use the “Request a Custom Order” button on any listing or send me a message with your vision—fabric, colors, style, size, whatever you have in mind. I’ll confirm whether I can accommodate your request, provide a quote, and share an estimated timeline.
What is your return or exchange policy?
If your item arrives damaged or isn’t as described, please contact me within 7 days. I’m happy to work with you to arrange a replacement or partial refund.
Also, to avoid the unnecessary hassle and expense of a return, make sure you are certain before ordering. I’m available via live chat if you have any questions about the product such as measurements, fabris and colors.
Please note: The customer is responsible for all return postage costs
How much is shipping and do you ship internationally?
I ship from London, UK, and offer international delivery! Shipping rates vary by destination and weight—typically between $18–$22 for major markets like the US and South Korea. You can find shipping cost on each listing before checkout. Please note that as of August 29, 2025, the US ended its de minimis duty-free exemption for packages under $800—so additional duties or flat fees ranging from $80–$200 may apply depending on origin and carrier.
Do you have other prints to choose from?
Yes! I work with a wide variety of vibrant African prints and fabrics. While each listing shows the main fabric available, I often have more patterns in stock. If you’d like to see other options before placing your order, just send me a message, I’ll happily share pictures of available fabrics so you can pick the one that best matches your style.
Please note: This may attract additional costs
How should I care for my garment?
To keep your MimzAndTribe piece looking vibrant, hand wash in cold water or machine wash on a gentle cycle. Use mild detergent and avoid bleach. Hang to dry instead of tumble drying, and iron on low heat if needed. This will help maintain the fabric’s colors and structure.
What if my package is delayed or lost in transit?
Once shipped, I rely on postal and courier services for delivery. If your package is delayed, please allow a little extra time, especially during busy seasons or customs checks. If your order seems lost, contact me and I’ll help you file a claim with the carrier and find the best solution together.
Do you collaborate with influencers, stylists, or events?
Absolutely! I love working with creatives, stylists, and event organizers who share my passion for bold African-inspired fashion. If you’d like to collaborate, please reach out through Etsy messages with your ideas.
How long will it take for my order to arrive?
Processing usually takes 1–3 business days from the date of purchase. Shipping times vary by region—UK orders typically arrive within 3–5 days; international shipping may take 7–21 days, depending on customs and local delivery. If there are any delays—like customs holds or weather-related issues—I’ll keep you informed every step of the way.
I’m shorter/taller than the normal height. Do you make alterations?
Absolutely. I understand that everyone’s body is unique, and I want your piece to fit you beautifully. If you’re shorter, taller, or simply prefer a different length or fit, let me know your measurements when you place your order. I’ll adjust the garment to your specifications wherever possible, so you can enjoy a comfortable, flattering fit.
Please note: This may attract additional costs
Couldn't find your answer?
If you coudn't find the information you need here, Please message me directly. I typically respond within the hour.